What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related Why is my StoreJet Cloud not completely shut down after I turn it off? How do I resume a StoreJet Cloud that's in sleeping mode? How do I ensure privacy when the StoreJet Cloud is shared with multiple users? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started